Last week saw an extensive discussion on the Foundation-l mailing list about the "Friendliness" of Wikimedia projects to new users, a perennial topic that is seeing several new developments currently.
Discussing the effect of using pre-formulated templates to communicate with newbies, the Wikimedia Foundation's Deputy Director Erik Möller (User:Eloquence) suggested a "dedicated community effort to 1) catalogue the most widely used templates on talk pages, 2) systematically improve them with an eye on the impact they can have on whether people feel their work is valued and the environment in which they're contributing is a positive and welcoming one".
The English Wikipedia's new page patrol and its use of automated tools such as Twinkle and Huggle was subject to scrutiny too. The Foundation's Executive Director Sue Gardner said that she had "spent some time this weekend on New User Contributions on the English Wikipedia, reading the talk pages of new people who'd been trying to make constructive edits. I was trying to imagine the world through their eyes", but also "I used Twinkle to nominate an article for speedy deletion (or something like that, I don't remember exactly) and immediately felt awful about deterring the poor newbie, who was maybe misguided, but not a vandal" and that it had made her "wonder if patrollers find themselves over time starting to dehumanize new people, as a kind of coping mechanism, or just because they feel beleagured. The experience, for me, felt a bit like a videogame. ... To belabour the videogame analogy a little further: Zack Exley and I were talking about new article patrol as being a bit like a first-person shooter, and every now and then a nun or a tourist wanders in front of the rifle [sights]. We need patrollers to be able to identify nuns and tourists, so that they don't get shot :-)" David Gerard asked whether one should "Ban Twinkle? The tool seems to directly encourage problematic behaviour." But several users including Philippe Beaudette (WMF Head of Reader Relations) and Keegan defended the need for automated tools.
The subject was discussed in Sue Gardner's IRC office hours on February 25, too, which also touched on the idea of an article incubator, experiences from the Russian and German Wikipedia's dealing with newbies, and finding better ways of motivating Wikimedia volunteers. Sue Gardner cautioned that "one issue for us though is avoiding dark patterns, and avoiding extrinsic rewards, which are demotivating to intrinsically motivated people. [cf. motivation crowding theory ] ... we know money is out. ... I think extrinsic rewards that work for us and are authentic in our world include things like tenure support letters, or scholarships to Wikimania."
The inherent tension between efforts to improve new user experience and the work of new page / recent change patrollers became visible in an already ongoing activity by the Foundation's Outreach team last week: Its "Account creation improvement project" is currently testing different versions of the "landing page" that greets newbies after they create their account (as mentioned in last week's "News and notes"). One of them, which invited new users to create their user page according to a suggested pattern, generated much confusion and disruption for new page patrollers (discussion). Lennart Guldbrandsson, the Wikimedia fellow responsible for the tests, apologized for the inconvenience and invited feedback on a new page.
A new project called Wiki Guides is currently being set up and inviting participation, stating that "as a community we have many ideas but we’ve been thwarted by too many options and too little data. We want to run a study over the next couple of months to craft strategies, develop new users, and to get data on exactly how our new users are finding their first, and later, experiences on Wikipedia."
On his personal blog, Shijualex has published a statistical report on the Indian language Wikipedias for 2010, based on the data provided by the Foundation at http://stats.wikimedia.org/. The Nepal Bhasa/Newari Wikipedia (new:) had the largest number of articles, but most of its articles were created by bots, like on several other Indian language Wikipedias – a practice criticized by Shijualex, if it is not accompanied by the building of a community. As an extreme example, the Bishnupriya Manipuri Wikipedia (bpy:) was cited, which had more than 24,700 articles in the beginning of 2010 but only grew by 10 articles during the entire year, and does not have a single active user. On the other hand, he observed that "more language wiki communities have started focusing on the quality than on the quantity". A positive example is the Malayalam Wikipedia, which had the most edits per article (30.1) and the most active (90) and highly active (16) editors among Indian language Wikipedias at the end of 2010, and also has a high ratio of new accounts who actually make edits. Shijualex argues that this example shows that "we need to have some good program to convert many registered users to actual wikipedians... The importance of advocacy programs like Wiki workshops, seminars, exhibitions, wikipedia CD, wiki meetups, participating in various programs, and so on can help to popularize wikipedia among the speakers of the respective language."
Discuss this story
Some media articles related to the Bhagat Singh/Valentine's day hoax can be found here : The Hindu : Bhagat Singh page ‘vandalised' on Wikipedia ; CNN-IBN "Twitter blooper: Bhagat Singh hanged on V-Day" ; MiD DAY : "An online Valentine's Day blooper" ; Bangalore Mirror : "Bhagat Singh gets new death anniversary on Twitter" -- Tinu Cherian - 05:53, 1 March 2011 (UTC)[reply]
In response to Sue Gardner's comment about "avoiding extrinsic rewards", I find her words familiar. Maybe it's because, many years ago, I was trying to negotiate a raise from a boss who said very much the same thing -- but believed he needed more extrinsic rewards of a monetary type. Nevertheless, writing as someone who has hung on Wikipedia for eight years fueled almost solely by intrinsic motivation, I would not find extrinsic monetary rewards demotivating. Or to put it another way, anyone who has a family & bills to pay can attest that getting a little money is a big help in explaining to one's spouse the value of contributing to Wikipedia. -- llywrch (talk) 05:52, 1 March 2011 (UTC)[reply]
As I have noted in other forums, the project has spent the last four or five years building tools to make it easier to delete things. In that same time we've spent just about zero time building tools to make it easier to write new articles. As a result, deletion takes one button press and creation takes longer than ever. It should not be surprising to anyone that we have a problem. Maury Markowitz (talk) 11:46, 1 March 2011 (UTC)[reply]
I think if we remove the icons in messages (except important ones such as vand-4), and add in a couple of typos on purpose, it will be a lot more friendlier. Kayau Voting IS evil 12:53, 1 March 2011 (UTC)[reply]
I have three suggestions for making Wikipedia more newbie friendly:
68.165.77.64 (talk) 13:57, 1 March 2011 (UTC)[reply]
Those who think New Page Patrollers are too mean to Newbies should spend more than 2 minutes patrolling New Pages. Spend at least 2-3 weeks doing it, experience wading through the attack pages, hoaxes, vandalism and other garbage, only to find a few articles that are potentially NOT one of the aforementioned three and then be attacked by someone for being too hard on Newbies. And 50% of the non-malicious new articles are just non-notable memes or something someome nade up one day. Wikipedia is a volunteer effort and the Wikimedia Foundation gets what it pays for. Anyone suggesting that Twinkle and Huggle should be killed ought to have their head examined. - Burpelson AFB ✈ 15:45, 1 March 2011 (UTC)[reply]
I think an important point is that NPP often are effectively also newbies (<1 year). This isn't necessarily a bad thing, it's a menial job, and it's good that new people are coming in to replace the ones that give it up. It is something to keep in mind though. Gigs (talk) 18:13, 1 March 2011 (UTC)[reply]
I think the discussion above might miss the point. I don't doubt that there's a terrible good to bad ratio involved in NPP. However, that means we need to make it very close to perfect. Decades of anti-spam work have demonstrated this is both a requirement, possible, and able to be completely automated. And let's not forget, the automated anti-vandal tools are pretty cool. Perhaps more effort here is the path to a better solution? Maury Markowitz (talk) 00:07, 2 March 2011 (UTC)[reply]
I recently spent a little while trying to make uw-3rr a little less bitey. The trouble is everything has been put in for a reason, so taking it out is uphill. But as Colin Chapman said "loose weight and simplicate". I totally agree with Kayau that dumping icons (wonderful art though they are) and even bullet points and other "template like" features will help warning templates look more like a genuine message from a genuine editor, instead of a rubber stamp or parking ticket. We could even use the template system to vary the wording "Hi! Welcome to Wikipedia, I noticed your edit to.." "Hey! I would like to welcome you to Wikipedia. I saw your edit of the article..."
I'm pretty certain some variant of "test1" is the most widely used warning template and {{Welcome}} must be high too. Rich Farmbrough, 00:33, 2 March 2011 (UTC).[reply]
This may be a bit of a non-sequiter from a something-even-less-than-newbie commenter (considering starting, up by the way), but would adding a permanent article titled, "Why You Want to Start Editing Wikipedia" to the home page be an effective attractant for interested parties? You could include anectdotes from long time editors etc. I think you can figure out where I am going with this. I suggest it because that is the sort of thing that I would be interested in reading before joining. Just a thought. 208.125.237.242 (talk) 19:29, 4 March 2011 (UTC)[reply]
You are mean to newbies. There are accusations made that are uncalled for and both the patrollers and admins get away with it.You proclaim someone guilty and do not gather the facts and then come to a conclusion,but make your facts fit the conclusion you already had.You pretend the best you can to assume good faith. You are as phony here. Don't insinuate something,just come out and say it. If you have an accusation at least be specific so there is a chance of coming to an understanding. Also do some fact checking first. If someone removes information ,check the source and see what it says before you call it vandalism or disruptive editing. Stop acting like you are God. —Preceding unsigned comment added by 68.114.128.23 (talk) 02:15, 7 March 2011 (UTC)[reply]
Now, Wikipedia is going to the new stage of improving the quality via control the articles. Patroller and admin are getting old in term of experiences and we look newbies who don't now any rules of Wikipedia and delete. Is there any research on "steady state"?--Tranletuhan (talk) 04:48, 13 January 2016 (UTC)[reply]